Refund policy

Shipping Policy

At Satine belle, we aim to deliver your order as quickly and smoothly as possible.

Processing Time
All orders are processed within 1–3 business days after confirmation.

Shipping Time

* Cairo & Alexandria: 1–3 business days
* Other cities: 2–5 business days

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Shipping Fees
Shipping fees are calculated at checkout based on your location.

Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details.

Refund & Exchange Policy

We want you to love what you ordered. So, If something isn’t right, we’re here to help.

Returns & Exchanges
You can request a return or exchange within *3–7 days* of receiving your order.

Conditions

* Items must be unused, unworn, and in original condition
* All original tags and packaging must be included
* Any damaged or used items cannot be returned or exchanged

Refund Process

* Refunds are issued after the item is received and inspected
* Shipping fees are non-refundable
* Refunds are processed via the original payment method or store credit

Exchange Process

* Exchanges are subject to product availability
* Shipping fees for exchanges may apply